Citizens Advice is totally dependent on volunteers providing the service. Volunteers make up 81% of the people who work for us, and carry out a variety of roles, including assisting clients, back office work and Research and Campaigns.
We need new volunteers every year to help us meet the demand for service. With so many different roles available everyone should be able to find a way to get involved.
Our Training Officer, Megan Millar, has devised a detailed training programme for all new volunteers, whilst providing constant updates to the existing team on the frequent changes to the law and welfare benefits system etc which affect our service.
Volunteers do not need to know it all! We provide all trainees with a comprehensive training programme that will give them the skills they need to deliver a high quality service to the clients. Our up-to-the-minute electronic information system contains most of the information you will need when assisting clients.
You will not be left alone after you are trained. There will always be an experienced volunteer, who will give you support, advice and guidance along with the staffing team.
Once you have reached competency in your role you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.
To find out more about what’s in it for you if you are interested in joining the world's largest advice network please explore this website further and use the volunteer enquiry form button to talk to the training department. It will not commit you at this stage, you are just registering your interest.
*All information correct at time of publication but may be subject to change at short notice.*