Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Our trained advisers can help you to:
- Set-up your Universal Credit account
- Complete your claim to-dos
- Verify your identity
- Make sure you’re providing the right evidence to the Jobcentre
Call us for free: 0808 278 7996 (England) or 08000 241 220 (Wales)
For online advice visit: citizensadvice.org.uk/
You can find more information on Universal Credit on our advice pages.
Independent and impartial advice and information on welfare benefits. Need to know your rights, or want help with claiming:
- Universal credit?
- Employment and support allowance?
- Benefits if disabled?
- Working or child tax credits?
- Low income entitlement?
- Any other benefit issue?
Contact us to find your legal rights by:
- Visiting one of our offices
- Telephoning 03444 111444 (09:30 – 16:00 Mon – Fri)
- Click here for online advice
So we can help you, we need to know a bit more about your situation. Everything you tell us will be treated confidentially. Your personal information will not be shared with anyone without your consent.
Some frequently asked questions are:
"My ESA claim has been refused, what can I do?"
"I have been overpaid tax credits. What should I do?"
"I have to give up work because I am unwell, what benefits can I get?"
"Am I entitled to Jobseekers Allowance?"
"My Housing Benefit isn't enough, how much would I be able to claim?"
"What benefits am I entitled to now I am pregnant?"
"I have lost my job, what benefits can I get?"
"How do I apply for Personal Independence Payment/Disability Living Allowance?"
"If I separate from my wife/husband what benefits will I be able to claim?"