Telephone Assessor
This role can be based in either our Grantham or Spalding office
Citizens Advice South Lincolnshire helps over 13,000 people each year. Our services have been much needed over the last few months as people have faced significant additional challenges. We know that there will be increased demand in the coming months. We are therefore looking to increase the capacity of our team to help more people. We are a positive organisation and offer high quality support and flexible ways of working. You can help us make a difference to people’s lives.
Applicants must be computer literate but full advice training and accreditation will be provided.
Salary: £20,600 per annum, full time equivalent (£10.71 per hour), rising to £21,200, full time equivalent (£11.02 per hour) following successful completion of probation period .
Hours: Minimum 15 hrs p.w but can be higher for the right candidate.
Annual Leave: 5.6 weeks including Bank Holidays pro rata .
Closing date for applications: Rolling – applications will be considered when they are received.
Interview date: To be arranged with applicant(s).
Notes On Completing Application Form
Telephone Assessor Job Description
Telephone Assessor Person Specification
Generalist Adviser – Tackling Hardship for Older People
We are looking to appoint two Generalist Advisers to work with older people within our community with the aim of building financial capability and helping them access the support needed to reduce financial hardship, this has been funded by Independent Age.
South Lincolnshire is predominantly a rural community so these roles will involve travel to our clients’ homes and community outreaches to deliver the advice but with the possibility of occasional travel to our other locally based offices. The role also encompasses delivering advice through workshops and community sessions within the region. One role will be covering South Kesteven, the other role will be covering South Holland.
Citizens Advice South Lincolnshire helps over 13,000 people each year. Our services have been much needed over the last few months as people have faced significant additional challenges. We know that there will be increased demand in the coming months. We are therefore looking to increase the capacity of our team to help more people. We are a positive organisation and offer high quality support and flexible ways of working. You can help us make a difference to people’s lives.
Applicants must be computer literate but full advice training and accreditation will be provided.
Applicants must hold a full, clean, UK driving licence.
Salary range: £21,200 per annum, full time equivalent (£11.02 per hour) rising to £22,500 per annum FTE (£11.69 per hour) on completion probation.
Hours: 22.5 hours per week (days to be confirmed)
Annual Leave: 5.6 weeks including bank holidays pro rata
Closing date for applications: 28th November 2023
Interviews: Week commencing 4th December 2023
Please return the completed application form to hr@citizensadvicesouthlincs.org.uk
Notes On Completing Application Form
Tackling Hardship for Older People Job Description
Tackling Hardship Person Specification