Citizens Advice is totally dependent on volunteers providing the service. Volunteers make up 81% of the people who work for us, and carry out a variety of roles, including assisting clients, admin work, marketing, fundraising and Research and Campaigns.
We need new volunteers every year to help us meet the demand for service. With so many different roles available everyone should be able to find a way to get involved.
We have a detailed training programme for all new volunteers, whilst providing constant updates to the existing team on the frequent changes to the law and welfare benefits system etc which affect our service.
Volunteers do not need to know it all! We provide all trainees with a comprehensive training programme that will give them the skills they need to deliver a high quality service to the clients. Our up-to-the-minute electronic information system contains most of the information you will need when assisting clients.
You will not be left alone after you are trained. There will always be an experienced volunteer, who will give you support, advice and guidance along with the staffing team.
Once you have reached competency in your role you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.
To find out more about what’s in it for you if you are interested in joining the world's largest advice network please explore this website further and use the volunteer enquiry form button to talk to the training department. It will not commit you at this stage, you are just registering your interest.
*All information correct at time of publication but may be subject to change at short notice.*
Within days of expressing an interest in CA volunteering I was contacted by my local training officer and had a meeting via zoom where the commitment was explained and the training process described. There was no hard sell and support has been available every step of the way. Throughout the first six months there were regular training sessions covering a wide range of subject areas and shadowing via zoom was available before beginning to deal with clients directly via email.
Further training took place to enable adviceline queries to be answered and support was always available at the end of the phone. I operate from home at present, mainly answering advice line calls, and this enables me to fit my volunteering around caring responsibilities for grandchildren and very elderly parents.
Volunteering with CA is interesting and challenging and no two days are ever the same. We are not expected to be experts on every topic but we do have the skills and tools that enable us to point our clients in the right direction and move them closer to finding a solution to their problems