VOLUNTEER PAGE SIDEBAR
VOLUNTEER: A DAY IN THE LIFE OF A TRAINEE
A Day in the Life of a Trainee
I applied to volunteer in May 2023 and started mid June 2023. I volunteered to see if I could help any person that requires the services we offer. I found the induction interesting and informative. I find the training (skill book) easy enough to follow and ask questions when I require answers. I have been shadowing for the last couple of weeks and have found the process very interesting. Looking forward to the time I can advise. What I am getting out of volunteering at the moment is learning new skills.
-David
I first started as a volunteer back in October 2023. The main reasons why I chose to volunteer for CA was due to my inquisitive nature and desire to learn new things mixed with the desire to be able to help other people . It was also a good way to help me to challenge myself and overcome my social anxiety, and to gain new skills to improve my employability.
I found the induction process very interesting. In person training in groups was informative, yet fun way to learn all the new information. Online training was very straight forward , but not as interactive as in person training, which I preferred.
I really enjoyed shadowing and seeing how differently each person works yet all still provide the best service possible.
What I have got out of volunteering is- a lot of new knowledge, a great support from everyone who works and volunteers here, better social skills and a sense of accomplishment if I have been able to assist the client dealing with their issues. It has also given me the confidence to pursue my other goals outside the volunteering.
I first started volunteering with Citizens Advice in June 2023. I started volunteering because I wanted to be able to give something back and empower people to help themselves with any issues they may have. The training is quite intensive, there is a lot to learn. However, I have enjoyed learning about the different aspects of support that can be offered and the induction process was very clear and efficient. Staff are very supportive and help you with anything you are unsure about and are always on hand to ask any questions to. I have shadowed the advisers on a few occasions, I like learning from them with their different approaches to things and how knowledgeable they are. I have enjoyed working as part of the team and meeting new people.